30 Day Internet RETURN POLICY
Your satisfaction is our first concern so if for any reason you're not satisfied with your internet purchase you can return any unused item without custom engraving or sizing in it's original new condition within 30 days from the date of shipment for a refund or exchange. Unfortunately we cannot except returns on special order items.
Please note that this return policy applies to Internet purchases only.
If there is any damage to your purchase you must notify us by email CLICK HERE within 24 hours after receipt of the merchandise.
When we receive your return and it is accepted, your refund or new item will be processed in a matter of days.
Upon receiving your return, the item will be reviewed and inspected by us. Items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return. Returns without a receipt or items that are improperly packaged or uninsured will be refused for receipt. Be sure to include all packaging and collateral material, including diamond certificates. A $250 fee will be charged if the diamond certificate is not returned. Impotant: please call us at 630-637-1500 to request a Return Authorization Code that must be clearly written on the outside of the package. Packages received without a Return Authorization Code will be refused and sent back to the shipper.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Ship your return item via the US Postal Service Registered Mail, insured for the total value of your purchase.
Be sure to request a return receipt for confirmation that your shipment has reached us.
Mail your return to:
F & C
833 N Washington St.
Naperville, IL 60563
NOTE - As a security measure, please do not use our name, Fey & Co. – just F & C.