Fey & Co.

your personal diamond jewel box

Policies & Procedures

TERMS AND CONDITIONS & PRIVACY POLICY

PLEASE READ CAREFULLY BEFORE USING THIS SITE.  All users of this site must agree that access to, and use of, this site are subject to the following terms and conditions and other applicable law.  If you do not agree to these terms and conditions, do not use this site.


30 Day Internet RETURN POLICY

Your satisfaction is our first concern so if for any reason you’re not satisfied with your internet purchase you can return any unused item without custom engraving or sizing in it’s original new condition within 30 days from the date of shipment for a refund or exchange.  Unfortunately we cannot except returns on special order items. This return policy includes loose diamonds listed on our site with the exception of a small number of loose diamonds on our site may have shorter return periods (ie, less than 30 days) due to specific vendor restrictions.  We would contact you for your approval of the shorter return period before shipping you the diamond.  Please note that this return policy applies to Internet purchases only. 

If there is any damage to your purchase you must notify us by e-mailing webcontact@feyjewelers.com within 24 hours after receipt of the merchandise.

Return Instructions
When we receive your return and it is accepted, your refund or new item will be processed in a matter of days.  Upon receiving your return, the item will be reviewed and inspected by us. Items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return.  Returns without a receipt or items that are improperly packaged or uninsured will be refused for receipt.  Be sure to include all packaging and collateral material, including diamond certificates.  A $250 fee will be charged if the diamond certificate is not returned.
Important:  please call us at 708-352-4115 to request a Return Authorization Code that must be clearly written on the outside of the package.  Packages received without a Return Authorization Code will be refused and sent back to the shipper.
Ship your return item via the US Postal Service Registered Mail, insured for the total value of your purchase.  Be sure to request a return receipt for confirmation that your shipment has reached us.
Mail your return to:
F & C        
19 Calendar Ave.
La Grange, IL  60525

NOTE - As a security measure, please do not use our name, Fey & Co. – just F & C.


Payment Terms
Please note that all prices listed are in US dollars.  We accept payment with Visa, Mastercard, Discover, or Bank Wire Transfer.  We reserve the right to require a wire transfer of funds on any purchase over $5,000.00 or any purchase that requires shipment to an address other than the billing address of the credit card.  Please note that we only ship to your credit card billing address within the United States. If you wish us to ship to another address we require either 1) a wire transfer, or 2) a valid, alternate shipping address on file with your credit card (simply call your credit card issuing bank and notify them you wish to add an alternative shipping address along with your primary billing address – this address will be verified for your transaction to be approved and before the item is shipped). Contact us at 708-352-4115 or webcontact@feyjewelers.com if you have any questions.  All credit card purchases are subject to approval. 
Please note that we do not accept trade-ins on any direct or indirect internet purchases.


Shipping
Fey & Co. offers free shipping on all items.  Faster, upgraded shipping may also be available at an additional charge per the chart below.  Most in stock items ship within 2 business days. Rings smaller than a size 6 and larger than a size 7 are considered special orders and usually ship within 7 to 14 business days but will vary by individual product. Loose diamonds are usually shipped within 2-4 business days.
Shipping Details:

FREE            USPS or UPS        3 to 5 business days

Expedited shipping alternatives:

$14.95    (Under $2,000)    USPS Express Mail    1 to 2 days (per USPS, “overnight to most locations)
$19.95    ($2001-$10,000)    USPS Express Mail    1 to 2 days (per USPS, “overnight to most locations)
$24.95    (10,001-$20,000)    USPS Express Mail    1 to 2 days (per USPS, “overnight to most locations)
Call    (Over $20,000)    USPS Express Mail    1 to 2 days (per USPS, “overnight to most locations)

$19.95    (Under $2,000)    UPS Next Day Air        Next Business Day  (add $20 for Saturday Delivery)
$24.95    ($2001-$10,000)    UPS Next Day Air        Next Business Day  (add $20 for Saturday Delivery)
$34.95    (10,001-$20,000)    UPS Next Day Air        Next Business Day  (add $20 for Saturday Delivery)
Call    (Over $20,000)    UPS Next Day Air        Next Business Day  (add $20 for Saturday Delivery)
Please note that insurance requirements stipulate that shipments must be shipped with Signature Required.
Please also note that we only ship to your credit card billing address within the United States. If you wish us to ship to another address we require a wire transfer or an alternate shipping address on file with your credit card – see above. Contact us at 708-352-4115 or webcontact@feyjewelers.com if you have any questions.  
Shipping cutoff is 2pm Central Time.  We cannot ship to P.O. Boxes.  
We are only responsible for shipping your purchase, addressed to you, to the address specified by you. Your purchase is considered received by you when delivered to the address specified by you. We have no control over and bear no responsibility regarding who actually accepts the package (your purchase) at the address specified by you.
Gift Wrapping – Our gift wrapping department will wrap your purchase at no charge to you.  All you have to do is let us know via email,  HYPERLINK "mailto:webcontact@feyjewelers.com" webcontact@feyjewelers.com or phone, 708-352-4115.

TYPOGRAPHICAL ERRORS
We make every effort to ensure that the prices listed on the www.feyjewelers.com web site are accurate.  However in the event an item is shown with an incorrect price, we reserve the right to refuse or cancel any orders placed for the incorrect price even if the order has been confirmed by receipt and your credit card charged.  Please note that in order that you can view items in greater detail, some products may appear larger or smaller than actual size.  Color and size of items may appear differently since every computer monitor is set differently.  Please note that all items are subject to prior sale.  We reserve the right to refuse or cancel any orders placed for an item that has been sold or is no longer available.
All diamond weights except for certified loose diamonds listed on this site may vary .05 carats from the stated weight.


Our Privacy Policy
Fey & Co. respects the privacy of our customer and those who visit our web site. We know that you may have concerns about privacy while shopping or surfing on the Internet. This privacy policy describes how we use and do not use information provided to us at feyjewelers.com, and the steps we take to protect it. This privacy policy only applies to information collected online.
Information Collection and Use
Fey & Co. collects information from our web site users. Depending upon the relationship you choose to have with us, we will collect an appropriate level of information about you. We attempt to ask you to share only the information that we need to address and serve your needs. Through our web hosting service, we collect general statistical information to determine how our site is being used. This information includes the number of visitors to our site, time and day of access, length of visits, host, or server provider. We use this information exclusively for internal purposes. For services that require payment, we also collect personally identifiable information which is used for our billing purposes, confirm your order, prevent and detect fraud or abuse, or respond to your requests or inquiries.
Use of “Cookies”
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. During your visit to our site you may be issued a “cookie”. We do not use cookies for any reason other than to provide convenience to our visitors and to improve the online shopping experience.
Sharing of Information with Third Parties
Fey & Co. does not rent, sell or exchange your name or other personally-identifiable information to third-party companies for their marketing purposes. We do provide your personal information to reputable organizations that help us to fulfill your order. Examples of third parties we may share information with include shipping companies, financing companies, credit card processors. We may share your information with others who help us analyze sales data, maintain our records, and provide other services for Fey & Co. In any case, these third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions.
Compliance with Law and Fraud Protection
We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for client fraud protection and risk reduction.
Business Transfer
Your personally identifiable information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personally identifiable information would be transferred as one of the business assets of Fey & Co.
Protection of Information Collected through this Site
We implement a variety of security measures to maintain the safety of your personal information under our control. Some of the protections we use may include firewalls, secure servers, passwords and user names, limiting employee access to data and deletion of personal information when it is no longer being used. However, due to the nature of communication over the Internet and electronic storage systems, we cannot guarantee that information – either during transmission through the Internet, while stored on our systems or otherwise in our care – will be absolutely safe from intrusion or unauthorized access by others. Fey & Co. does not assume any responsibility for losses or damages you may experience or incur by sending personal information over the Internet.
Children’s Online Policy
We are committed to preserving online privacy for all of its website visitors, including children. We do not knowingly collect information about children or sell products to children under the age of 13. We encourage you to visit the FTC’s website at  HYPERLINK "http://www.ftc.gov/" http://www.ftc.gov/  for tips on protecting children’s privacy online.
Links
Our web site links to some of the brand sites of our designer’s products. Fey & Co. is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.
Consent to Fey & Co. Privacy Policy
By using this Web Site, you agree to Fey & Co.’s privacy policy. This is our entire and exclusive privacy policy and it supersedes any earlier version. We may occasionally update this privacy policy. We encourage you to periodically review this privacy policy to stay informed about how we are protecting your information. Your continued use of this web site constitutes your consent to this privacy policy and any updates.
If you have any questions or comments about his privacy policy, call us at (number), email us at   webcontact@feyjewelers.com or write us at:
Fey & Co.
19 Calendar Ave.
La Grange, IL  60525

COPYRIGHTS
All content, text, graphics, code included in this site as well as works licensed to Fey & Co. are copyrighted as a collective work under the United States and other copyright laws, and are the property of Fey & Co. 

USE OF SITE
We do not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.  This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied.  Some states do not permit the above so the above limitation or exclusions may not apply to you.
Harassment in any manner or impersonation of others on the site is strictly forbidden.  You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable.  You may not upload commercial content on this site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Your use of this site shall be governed in all respects by the laws of the state of Illinois, USA, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods.  You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of any products) shall be in the state or federal courts located in (Cook County), Illinois.  Any cause of action or claim you may have with respect to this site (including but not limited to the purchase of products) must be commenced with in one year after the claim or cause of action arises.

LIMITATION OF LIABILITY

Fey & Co. shall not be liable for any special or consequential damages that result from the use of, inability to use, the materials on this site or the performance of the products, even if Fey & Co. has been advised of the possibility of such damages.  Applicable law may not allow the above limitations or exclusions so this may not apply to you.

TERMINATION

These terms and conditions are applicable to you upon your accessing the site and / or completing the registration or shopping process.  These terms and conditions, or any part of them, may be terminated by Fey & Co. without notice at any time, for any reason.  The provisions relating to Copyrights, Trademarks, Use of Site, Limitation of Liability, and Indemnification shall survive any termination.

IDEMNIFICATION

You agree to indemnify, defend, and hold harmless Fey & Co., it’s officers, directors, employees, agents, licensors, and service suppliers from and against all losses, expenses, damages, and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to your account by you or any other person accessing the site using your Internet account